Privacy Policy


We, at Mentoring Matters respect the privacy of our clients and we take steps to protect the way your personal information is used and disclosed. Please review our privacy policy carefully.

Mentoring Matters is an online mentoring platform where we approach career mentoring with an easy to use technology. Through our services we connect our clients with various mentors and coaches.

Mentoring Matters provides this Privacy Policy to inform you of our guidelines and procedures regarding the collection, use, and disclosure of the information that we receive from users of our services. This privacy policy is both an agreement hereby entered into by you and Mentoring Matters, and the policy of Mentoring Matters in making the services available to you.

Your personal information


When using our Services, we will ask you for certain personal information that refers to information about you that can be used to contact or identify you, like your name, phone number, gender, occupation, , your email address and any other information. We also collect information you provide from responses, assessments or feedback you send to us. If you communicate with us by email or phone, any information provided in such communication may be collected as personal information.

The main reason we collect this personal information is to provide you a smooth, efficient, and customized experience. The collection of personal information also enables the user to establish an account and profile that can be used to interact with our coaches. We only collect personal information we consider important to achieve that goal. You always have the option not to provide some or any personal information by choosing to leave those specific parts empty.

Your information will help us help you


We may use your personal information to:

  • Resolve service and billing problems via telephone or email
  • Troubleshoot technical problems

We are dedicated to maintaining the privacy and integrity of your conversation with our coaches and mentors. This is information about you that may be used to identify you, and used to assist you in scheduling appointments, remind you of upcoming or follow-up appointments, and cancelled appointments. We may also use your information to run statistical research. Such research will only use your information in an anonymous way and cannot be tied directly back to you.

Information Sharing and Disclosure


Mentoring Matters maintains the confidentiality of information disclosed during personal sessions. The personal information shared on Mentoring Matters will only be shared with others after permission has been granted by you. All contracted third-parties of Mentoring Matters are required to follow this confidentiality policy.

Mentoring Matters will provide statistical reports to various organizations, however, which will only divulge overall numbers, usage and trends but no personal information.

Changes


We reserve the right, in our sole discretion, to modify, discontinue, or terminate the Services or to modify this Privacy Policy at any time. If we modify this Privacy Policy, we will notify you of such changes by posting them on the services page or providing you with notice of the modification. We will also indicate when such terms will be effective.

Contact Us


We encourage you to contact us at support@mentoring-matters.com if you have any queries concerning our Privacy Policy. Please note that email communications will not necessarily be secure; accordingly, you should not include credit card information, or other sensitive information in your email correspondence with us. If you would like to contact us via physical mail, our mailing address is:

Spoorthi Corporate Counselling Services Pvt Ltd,
88, Borewell Road,
Whitefield
Bangalore 56066, India